Before deciding whether to contact the U.S. Passport and Citizenship Unit, please read the information below. Due to the large volume of inquiries we are currently receiving, we will not respond if the answer to your question is provided below.
Under U.S. regulations, all U.S. citizens – including dual citizens – must enter and exit the United States using a valid U.S passport.
Most adults qualify to renew their valid (or recently expired) 10-year passport by mail and we ask that all eligible U.S. citizens use our Mail-in Passport Service (MIPS) freeing up appointments for those who are required to apply in person. Please check your eligibility for the mail-in procedure here. If you qualify, please see our website for more information on how to submit your application. Processing time is 3 to 4 weeks from the date of receipt of your complete application package.
If the passport service you need requires an in-person appointment, we are unable to waive this requirement. For a list of passport services please see Passport Services – U.S. Embassy and Consulate in the Netherlands (usembassy.gov). Due to the overwhelming demand for services, wait times for an appointment may be lengthy. The appointment calendar operates in real time so will show any available appointments, including appointments available due to cancelations. Appointments will not be released on a specific date or time, so please regularly check the calendar for any availability.
We are unable to provide routine status updates, including any questions about mail-in applications/documents that have been submitted or timeframes for receiving your new passport. Please check your delivery tracking information regularly to see if your passport is on its way. Delivery tracking information can be found on the receipt or other documentation provided to you by the delivery service.
Emergency appointment requests
If you have a family emergency requiring urgent overseas travel, and you have been unable to obtain an appointment, please contact us with an emergency appointment request three working days before your travel date.
Please provide the following information:
- The full name of the applicant and which passport/citizenship service they require.
- The date and time of the confirmed travel scheduled within three working days. Please include your confirmed travel itinerary from your airline in pdf form.
- Your proof of life-or-death emergency. Life-or-death emergencies are defined by the Department of State as serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent)
- Please email your request together with both your confirmed itinerary and proof of your emergency, as one PDF document, to AmsterdamUSC@state.gov with Subject line: EMERGENCY – your name. Incomplete requests will not be responded to.
Emergency appointments remain limited and although we try to assist as many people as we can, we cannot guarantee an emergency appointment before intended date of travel.
IMPORTANT: We are currently receiving a large volume of emergency requests. Please DO NOT send multiple requests. This delays our ability to respond as quickly as possible.
If you do not meet the above requirement for an emergency appointment request, please also continue to monitor our website as it may be possible for you to book an earlier appointment using our online appointment calendar.
Please note, we can only consider emergency appointment requests related to imminent emergency travel overseas by a U.S. citizen. We cannot assist you with urgent ESTA/Visa/Green Card matters, even if they are for family members.