Damaged Passports

If your passport is damaged or mutilated you may use the following guidance to apply for a replacement:

Complete FORM DS-11 online, and print it out single-sided. Back to back printed forms cannot be processed. Do not print the instructions as you are to use this website instead.  At ‘Mailing Address’ list your Dutch address, even if it is only temporary.  You cannot currently list a “Country” when completing the “Emergency Contact” section on our forms. Please list an emergency contact in the United States.  Do NOT sign the form.  Applications filled out by hand may require longer to process.

You must provide an answer to question no. 5, even if you do not have a Social Security Number or do not remember it.  Do NOT list your Dutch Burger Service Number (BSN). Click here to learn more about passports and the social security number requirement.

Bring your damaged/mutilated passport, regardless of what state it is in.  If it is in multiple pieces, bring all pieces available.

If the biographical page is no longer legible, bring  a valid, government issued photo identity document, e.g. foreign passport, driver’s license, Dutch residence permit.  It may be helpful to also bring other proof of U.S. citizenship, e.g. an older passport, your U.S. birth certificate or Consular Report of Birth Abroad, Naturalization Certificate, or Certificate of Citizenship.

Provide one U.S. format: 2″ x 2″ (5 x 5 cm.) passport photo. We cannot process the smaller Dutch format photos!  Click here for guidance on the perfect U.S. passport photo.  Make sure to watch the video.

Download, print and prepare a General Affidavit (PDF 73 KB) to describe what happened to your passport. Do NOT sign the affidavit.

Bring a plain photo copy of:

  • your passport’s biographical information page, regardless of what condition it is in, and
  • any supporting documents as applicable to your application.

Copies of the forms or affidavit are not required.

You can pay the appropriate passport services application fee in euro, in U.S. dollars, or by credit card.  Dutch PIN-cards cannot be processed.  Note that we can only process credit card payments if the card holder is available to sign the payment authorization slip.  When paying in cash, please try to bring exact change.  For the current fee, see our consular fees page.

Set up an appointment via the link to the appointment website elsewhere on this page.  IMPORTANT: Print the appointment confirmation page or save it on your phone.  You will NOT receive a confirmation e-mail.

ARRIVE ON TIME
Try to arrive at the Consulate at least 15 minutes prior to your appointment time.  If you miss your slot we must ask you to reschedule.

Note that slots open up if we receive cancellations. Check back with our appointment system regularly if you wish for a earlier appointment slot.

Provide an A5 (C5) size return envelope (approx. 23 x 26 centimeters), legibly addressed to the passport applicant, with a PostNL registered mail bar-coded sticker.  Retain the tracking number.  Note that your damaged will be retained by the consular officer.  Plan your appointment accordingly as you may be without a valid passport for up to three weeks.

If you are also applying for a passport card, bring two registered mail return envelopes as cards arrive two to three weeks after passport books.

Child Support Issues?

If you have child support payments outstanding, you may be ineligible to receive a new U.S. passport.  Read more…

Processing time

Passports are printed in the United States with a secure, photo-digitized image of the bearer.  You should allow for up to 15 working days for your application to be processed. If you are traveling within 15 working days and can provide evidence of this travel, you may be eligible for an emergency limited-validity passport. Please see our section on Imminent Departure.