COVID-19 – Frequently Asked Questions

Below is an overview of the frequently asked COVID-19-related questions for U.S. Citizens.  Please review before contacting us.


Return to the U.S.

Please contact the Dutch immigration service for assistance https://ind.nl/en/contact/ Should your stay in the Netherlands be longer than initially planned, we encourage all U.S. citizens traveling outside of the United States to register with our Smart Traveler Enrollment Program (STEP).
We use this system to alert travelers to the Netherlands should there be any vital information we must publicize to our citizens while they are in the Netherlands. You can enroll here: https://step.state.gov/step.

No, if you prefer to stay in the Netherlands and are legally able to do so, you may. We highly recommend registering with our Smart Traveler Enrollment Program (STEP) to receive updates from us. You may register via https://step.state.gov/step/. We also encourage keeping up to date with the advice from the Dutch government https://www.rivm.nl/en

The travel restrictions do not apply to U.S. citizens and lawful permanent residents. For the most current information regarding COVID-19, the March 11 and March 14 Presidential Proclamations and their impact on travel to the United States, please visit www.coronavirus.gov, www.dhs.gov/coronavirus and www.whitehouse.gov/
Please note that when entering or leaving the United States, as per section 215 of the Immigration and Nationality Act (8 U.S.C. 1185), all U.S. citizens are required to show a valid U.S. passport. This applies even if the traveler holds another passport from a country that qualifies for visa free travel.
This means that even if your child holds a passport from another country you may not apply for a visa or ESTA to enter the United States. Should you child not be documented yet, but you have urgent travel to the United States please contact us at AmsterdamUSC@state.gov and send along the following documentation

  • A confirmed travel itinerary for the applicant within the next 7 calendar days.
  • Confirmation that the flight has not been cancelled
    o For example, a print-out from your user profile with the airline showing that the flight is still scheduled.

Please continue to work with your airline for return travel arrangements. If your flight was cancelled because the airport you had scheduled to arrive at is not on the list of approved airports please check the Department of Homeland Security website for the list of approved airports
https://www.dhs.gov/news/2020/03/17/fact-sheet-dhs-notice-arrival-restrictions-china-iran-and-certain-countries-europe

If you wish to return urgently, and are unable to re-book a flight for return to the U.S. after having extensively tried with your airline, we would appreciate it if you could email us at AmsterdamUSC@state.gov with FLIGHT ASSISTANCE in the subject line. As we are receiving a large number of inquiries we appreciate you using this phrasing in the subject line as it enables us to respond faster to everyone’s inquiries.

We would like you to also list ALL of the following information:

1. Passenger full Name
2. Passenger Date of birth
3. Passport number
4. Booking Code
5. Itinerary
6. Final destination in the U.S. – meaning your destination, not the airport where you are
scheduled to land.
7. Contact information for the passenger

We maintain a schedule of possible flights on our website: https://nl.usembassy.gov/covid-19-information-3/

Please note that these flights may not be available daily, so we strongly advise you to continuously check with your airline to confirm the status of your fights.

American citizens, legal permanent residents, and their immediate families who are arriving from impacted area must travel through one of 13 airports where DHS has established enhanced entry screening capabilities. For a list of all the airports please see the website Department of Homeland Security website: https://www.dhs.gov/news/2020/03/17/fact-sheet-dhs-notice-arrival-restrictions-china-iran-and-certain-countries-europe

We encourage you to work with family and friends should you be low on funds as this is the fastest way to receive funds. Transferring money to the Netherlands from the United States is straightforward.
Western Union and MoneyGram offer the widest coverage money transfer service in the Netherlands:

Western Union:
U.S.: 1-800-325-6000
The Netherlands: 0800-736-3666
www.westernunion.com

MoneyGram:
U.S.: 1-800-666-3947
The Netherlands: 0800-023-3800
www.moneygram.com

Transfers from the U.S. are usually available within one hour.

Should you not be able to raise the (entire) sum required for your return, please reach out to us at AmsterdamUSC@state.gov and​ place FINANCIAL ASSISTANCE in the subject line.

Regulations on bringing pet(s) into the United States can be found on the website of the Centers for Disease Control (CDC). For the latest guidance on bringing pets into the United States please see https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/index.html

Given the current situation and constant reduction in flight options, we recommend checking immediately with all airlines flying to the U.S. to ask if they can assist with both your and your pet’s return. If individual airlines indicate a change in their procedures and are unwilling to take pets on board (hold or cargo) and you are returning to the U.S. permanently, please contact us at AmsterdamUSC@state.gov. Kindly, make sure to put PET ASSISTANCE in the subject line. As we are receiving a large number of inquiries we appreciate you using this phrasing in the subject line as it enables us to respond faster to everyone’s inquiries.

American citizens, legal permanent residents, and their immediate families who are arriving from impacted area must travel through one of 13 airports where DHS has established enhanced entry screening capabilities. For a list of all the airports please see the website Department of Homeland Security website: https://www.dhs.gov/news/2020/03/17/fact-sheet-dhs-notice-arrival-restrictions-china-iran-and-certain-countries-europe

Absolutely, for this we use the Smart Traveler Enrollment Program (STEP). It alerts travelers in the Netherlands should there be any vital information we must publicize to our citizens while they are in the Netherlands.   You can enroll here: https://step.state.gov/step/

Absolutely, our colleagues at the Covid-19 helpdesk are happy to answer your call. Any call placed to +31 20 575 5309 will be directed to them. Any questions they cannot assist with, that is not answered in this FAQ you may direct to AmsterdamUSC@state.gov. Kindly note that we endeavor to respond to your question as quickly as possible, however, due to the volume of queries received it may take longer to receive a response. Note also that if your question is answered on our website you will not receive a response.


Regular Consular Services

Because of the Covid 19 situation we unfortunately had to cancel all routine consular services, this includes notary services. We recommend checking with the accepting authority whether they can accept a Dutch notary instead https://nl.usembassy.gov/u-s-citizen-services/attorneys/

Because of the Covid 19 situation we unfortunately had to cancel all routine consular services, this includes affidavits of civil status. Please check with city hall whether any alternatives are possible. If you are currently in process with the IND please contact them regarding any other possibilities https://ind.nl/en/contact/

 

Because of the Covid 19 situation we unfortunately had to cancel all routine consular services, this includes regular passport renewals. Please check with IND if there are any other possibilities https://ind.nl/en/contact/

Due to the Covid-19 situation we are currently operating with reduced staffing and can only accommodate requests for emergency services. This includes requests for emergency travel documents for adults, minors, and first-time infant applicants.
If you require an emergency travel document please send us the following:

  • A confirmed travel itinerary for the applicant within the next 7 calendar days.
  • Confirmation that the flight has not been cancelled
    o For example, a print-out from your user profile with the airline showing that the flight is still scheduled.

Once we have received the requested documentation we will contact you to set-up an appointment. In the meantime we ask you to carefully review the application requirements on https://nl.usembassy.gov/u-s-citizen-services/passports/ as we can only assist you if you come fully prepared.
Please be aware that because of the reduction in staff we are unable to respond to queries without the requested documentation.

Unfortunately, the situation is extremely fluid and it is difficult for us to say when we can go back to normal operations. Please continue to check our website as we will post an update when the situation changes https://nl.usembassy.gov/embassy-consulate/amsterdam/

Absolutely, our colleagues at the Covid-19 helpdesk are happy to answer your call. Any call placed to +31 20 575 5309 will be directed to them. Any questions they cannot assist with, that is not answered in this FAQ you may direct to AmsterdamUSC@state.gov. Kindly note that we endeavor to respond to your
question as quickly as possible, however, due to the volume of queries received it may take longer to receive a response. Note also that if your question is answered on our website you will not receive a response.